Refund Policy

If you've paid the upfront deposit but we haven't started work yet, you can request a full refund. No questions asked, no hard feelings.

Design is a collaborative process. Once we've started working, time, thought, and creative energy have been invested. Refunds at this stage are handled based on how far we've progressed:

• If we're in the early stages (discovery and strategy), we'll refund the portion of the payment that covers undelivered work.
• If we've delivered initial concepts or design directions, the work completed to that point is billable. We'll refund any remaining balance for work not yet done.
• If we're past the midpoint of the project, no refund is issued for work already completed and delivered. Any unpaid balance for remaining work will not be charged.

Partnership payments are made monthly at the start of each month. Once a month has begun, that month's payment is non-refundable as the team's time has been allocated. You can cancel the partnership with 30 days notice.

If you're unhappy with the work, we'd much rather talk about it than jump to refunds. Most issues come from misalignment, and we'd rather fix the work than walk away from it. We'll always try to find a resolution that works for both sides.

Email us at hello@studiojamoora.com with your concern. We'll respond within 48 hours. We handle every request personally - there's no automated system or support ticket. You'll hear from a real person.

If a project's scope changes significantly during the engagement and the new direction requires substantially different work, we'll treat it as a new scope discussion rather than a refund situation. We'll realign on deliverables and investment together before moving forward.